Troubleshooting Common Issues
Having trouble? Here are some common issues and solutions to help you get back on track. If you need further assistance, our support team is here to help.
Login Issues
If you're unable to log in, please check the following:
- Ensure your email and password are entered correctly, as both are case-sensitive.
- Try resetting your password by clicking on "Forgot Password" on the Login page.
- Clear your browser’s cache and cookies, then try logging in again.
Page Not Loading Properly
If a page isn't displaying correctly or seems to be stuck loading:
- Try refreshing the page or restarting your browser.
- Ensure you have a stable internet connection.
- Check if your browser is up to date. Adrenaline works best on modern browsers like Chrome, Firefox, Safari, or Edge.
Event Registration Issues
Encountering problems while registering for an event? Try the following:
- Make sure all required fields are filled out in the registration form.
- If your payment isn't going through, check your payment details or try an alternative payment method.
- Contact support if the issue persists, providing details about the event and any error messages you’ve encountered.
Difficulty Accessing Certain Features
Some features may require a specific subscription level or permissions. If you’re having trouble accessing a feature:
- Verify that you are logged into the correct account.
- Check your subscription level or permissions in your Account Settings.
- Contact support for assistance if you believe you should have access to the feature.
Still Need Help?
If these solutions don’t resolve your issue, our support team is here to help. Please contact us at support@adrenaline.mx with a detailed description of the issue.